Refund Policy

Last updated: May 22, 2026

Tips are processed through CrewJar on behalf of the business and crew that received them. Refunds, when warranted, are handled directly with the operator first and through CrewJar's support as needed.

For guests

If you'd like to dispute or request a refund on a tip you sent, please contact the business that received your tip first — they can usually resolve refund requests quickly. If you can't reach the operator or need our help, email hello@crewjar.com within 30 days of the charge and include the date, amount, and the name of the business or crew you tipped.

For operators

  • Refunds are issued through your Stripe Dashboard. When a refund is issued, the crew member's share of that tip is reversed from their CrewJar earnings (or recovered from their next payout if they've already been paid).
  • CrewJar does not keep platform fees on refunded tips where our systems support reversing them. Stripe processing fees on refunded charges follow Stripe's published policy.
  • Chargebacks (guest disputes opened with a card issuer) are handled differently — see the "Chargebacks" section below.

Chargebacks

Chargebacks are guest disputes opened directly with a card issuer, separate from refunds. They are handled per Stripe's standard chargeback process. CrewJar will work with operators and Stripe to provide evidence and resolve disputes.

Under our current pilot policy, crew members are not clawed back for their share of a disputed tip. CrewJar may, at its discretion, absorb some chargeback losses during the pilot period. Any operator-side responsibility will be communicated in writing before being applied. This policy is current as of the date above and may change with notice.

Timing

Refunds are handled through Stripe. If a refund is approved, it is usually returned to the original payment method in 5–10 business days, depending on the card issuer and Stripe processing. Operator and crew balance adjustments may take additional time.

Chargebacks follow Stripe's standard dispute lifecycle. The operator response window is typically 7–21 days depending on the card network. After the operator responds, the card issuer's review can take 60–75 days, and the full dispute lifecycle can take 2–3 months.

Questions?

This page is a summary. For specifics, or anything not covered here, email hello@crewjar.com.